{"xsrfToken":"1fc476b46d629349dfdad28e9bc9ad00db0a2e25_lout","branding":{"id":"1","key":"kun","name":"Kundendienst","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#8bad85","headerLinkColor":"#292929","headerLinkHoverColor":"#718c6c","headerLinkHoverBGColor":"#718c6c","headerBadgeColor":"#718c6c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2859d87c-074b-4c2c-bcaf-066b7e1f2f6a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTczNzIzNC1lZjVhLTQ5NzAtYTA2ZS0xNzU5MWIyZTg1ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4NTlkODdjLTA3NGItNGMyYy1iY2FmLTA2NmI3ZTFmMmY2YSI6WyJyZWFkIl19LCJleHAiOjE3NDIwMjU5MDMsIm5iZiI6MTc0MjAyNTMwM30.bi2qBeoXK4dV-zik1131a6C6Kbe3teN8Iem9bV8drP8&client=31737234-ef5a-4970-a06e-17591b2e85d6&mode=fit","logoId":"2859d87c-074b-4c2c-bcaf-066b7e1f2f6a","isLogoAvailable":true,"helpCenterTitle":"Wie können wir dir helfen?","sharedPortalName":"Entspannungshelden Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Wie können wir dir helfen?","sharedPortalName":"Entspannungshelden Support","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#8bad85","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"kun","projectId":10001,"serviceDeskId":1,"name":"Kundendienst","description":"<p>Willkommen! Du kannst eine Anfrage für den Kundendienst mit den bereitgestellten Optionen stellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"6","name":"Bug melden","descriptionHtml":"<p>Bitte geben Sie eine präzise und detaillierte Beschreibung des aufgetretenen Problems. Schildern Sie die Situation so genau wie möglich, einschließlich der Schritte, die zum Auftreten des Fehlers geführt haben.</p>\n<p>Beschreiben Sie die exakte Abfolge von Aktionen, die zur Reproduktion des Fehlers führen. Beispiel:</p>\n<p>1. App geöffnet<br> 2. Versuch, sich einzuloggen<br> 3. Fehlermeldung \"Oops\" erscheint</p>","callToAction":"Bug melden","introHtml":"<p>Berichten uns von den aufgetretenen Problemen.</p>","icon":10545,"iconUrl":"https://entspannungshelden.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Ein neues Feature vorschlagen oder Verbesserungsvorschlag machen","descriptionHtml":"","callToAction":"Ein neues Feature vorschlagen oder Verbesserungsvorschlag machen","introHtml":"<p>Was würdest du dir wünschen?</p>","icon":10535,"iconUrl":"https://entspannungshelden.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"2","name":"Hilfe zu deinem Pro Account","descriptionHtml":"<p>Beschreibe genau was dein Problem ist.</p>","callToAction":"Hilfe zu deinem Pro Account","introHtml":"<p>Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.</p>","icon":10536,"iconUrl":"https://entspannungshelden.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Das Gesuchte nicht gefunden? Wähle diese Option und wir helfen dir weiter.</p>","icon":10549,"iconUrl":"https://entspannungshelden.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"<p>Brauchst du Hilfe bei der Installation, Konfiguration oder Problemlösung? Wähle dies, um Unterstützung anzufordern.</p>","icon":10520,"iconUrl":"https://entspannungshelden.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://entspannungshelden.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Hilfe zur App"}],"orderMapping":{"1":[6,7,2,4,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"92848db6-4429-3c86-a789-9932fdcda9f1","appLinkName":"","appLinkUrl":"","spaceKey":"KUN","spaceName":"Kundendienst","spaceUrl":"","isServer":false},"labels":[],"projectKey":"KUN","serviceDeskId":1,"kbLinkDomainURLs":["https://entspannungshelden.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KUN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTczNzIzNC1lZjVhLTQ5NzAtYTA2ZS0xNzU5MWIyZTg1ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIwMjY1MDMsIm5iZiI6MTc0MjAyNTMwM30.BmJR4r0dueIuD5Udi0TYapTxmAcPIf-fqI_8JEwPKEA","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"31737234-ef5a-4970-a06e-17591b2e85d6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1,"projectId":10001,"form":{"name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","intro":"<p>Brauchst du Hilfe bei der Installation, Konfiguration oder Probleml&ouml;sung? W&auml;hle dies, um Unterst&uuml;tzung anzufordern.</p>","instructions":"","icon":10520,"iconUrl":"https://entspannungshelden.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Womit können wir dir helfen? Antworte so detailliert wie möglich.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Hängen Sie alle relevanten Dateien an.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":1,"date":"2025-03-15T08:55:03+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"92848db6-4429-3c86-a789-9932fdcda9f1","appLinkName":"","appLinkUrl":"","spaceKey":"KUN","spaceName":"Kundendienst","spaceUrl":"","isServer":false},"labels":[],"projectKey":"KUN","serviceDeskId":1,"kbLinkDomainURLs":["https://entspannungshelden.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTczNzIzNC1lZjVhLTQ5NzAtYTA2ZS0xNzU5MWIyZTg1ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIwMjY1MDMsIm5iZiI6MTc0MjAyNTMwM30.BmJR4r0dueIuD5Udi0TYapTxmAcPIf-fqI_8JEwPKEA","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"31737234-ef5a-4970-a06e-17591b2e85d6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=entspannungshelden","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1fc476b46d629349dfdad28e9bc9ad00db0a2e25_lout","baseUrl":"https://entspannungshelden.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://entspannungshelden.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"31737234-ef5a-4970-a06e-17591b2e85d6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5ec6f6179fcf4159b3a3ac6207ba9cd2","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}